Terms and Conditions

Welcome to Jacobs Garden Hotel. These Terms and Conditions outline the rules and regulations for using our website (jacobsgardenhotel.com) and services. By accessing this website and making a booking, you accept these Terms and Conditions in full.

1. Booking & Reservations

• All reservations are subject to availability and confirmation.
• Guests must provide accurate personal information when making a reservation.
• We reserve the right to cancel or modify bookings in case of fraud, misrepresentation, or error.

2. Check-In & Check-Out

• Early check-in and late check-out are subject to availability and may incur additional charges.
• A valid government-issued ID or passport is required upon check-in.

3. Payment Policy

• A valid credit/debit card is required to secure bookings.
• Full or partial payment may be required at the time of booking.
• Additional charges, such as taxes and service fees, may apply.
• Any unpaid balance must be settled at check-out.

4. Cancellation & Refund Policy

• Cancellations made within the deadline will be eligible for a refund (if applicable).
• No-shows or late cancellations may result in a full charge.
• Refunds will be processed according to the payment method used at booking.

5. Guest Responsibilities

• Guests must comply with hotel rules and policies during their stay.
• Any damage to hotel property caused by guests will be charged accordingly.
• Smoking and pets are not allowed in non-smoking and pet-free areas.

6. Hotel Rights

• The hotel reserves the right to refuse service or evict guests who violate rules or engage in inappropriate behavior.
• The hotel is not responsible for lost, stolen, or damaged personal belongings.
• The hotel may close or modify facilities/services due to maintenance, health, or security reasons.

7. Liability & Disclaimers

• Jacobs Garden Hotel is not liable for accidents, injuries, or unforeseen circumstances beyond our control.
• Guests are responsible for their personal safety and belongings.
• The hotel’s liability for loss or damage is limited to the extent permitted by law.

8. Use of Website

• The website content is for informational purposes only and may be updated without notice.
• Users must not misuse the website or attempt unauthorized access.
• The hotel is not responsible for external website links or third-party services.

9. Amendments to Terms

• The hotel reserves the right to modify these Terms and Conditions at any time.
• Continued use of the website or services constitutes acceptance of the updated terms.